Customers in the US need the best services for their help and if they are not going to get such services, they might not be interested in dealing with such a business. In the United States, many of the business owners or we should say all of the businesses have their business online as well as offline and when they have to scale up their business they definitely have to compete the both world and in an effective manner so that the competitors may not get ahead of the business you have got with you.
Service providers like the Zopim, LiveAgent, LivePerson and many other Website Live Chat offer Live Chat for Website through Chat Bots and live chat gents for the sake of helping out the regular customers.
Due to the fact most of the sites have such Live Chat services and they are not having their sites without getting the Live Chat Online or Live Online Chat and if you try to keep yours without having a service that every other site has, you are definitely going to give your site a downward acceleration by not considering the most wanted service.
Definitely when you don't offer high quality services and supportive features why there would be more customers on your site as compared to your competitors who have better services and helpful features.
There would be a greater number of unsatisfied customers who might not be getting the sufficient help for their issues. This affects the overall functioning and the revenue of the business and may lead to a decline in the overall sales and the regular customers as well.
So, it is better not to experiment the way you are doing and would be better to have a reliable support service enabled on your site to get the revenue increase and continuously increasing number of customers.